SecurLOCK Communicate is a free fraud notification service offered by Progress Bank. It provides real-time, two-way SMS text for quicker fraud identification and prevention, as well as interactive voice and email fraud notifications if no response is received by text or phone calls.
When SecurLOCK Communicate is active, the following will occur in the order below:
SecurLOCK Communicate is automatically activated for anyone with a Progress Bank Debit Card. If you have not provided a mobile number or e-mail address for your account, be sure to contact your branch and update your contact information. The success of fraud prevention depends on these verification processes, so make sure the information on your account is up to date. Your information is only used for SecurLOCK Communicate and not provided to outside parties.
SecurLOCK Communicate also has a Travel Indicator which can be utilized on cards to indicate a cardholder is travelling. To ensure card functionality, the cardholder will need to inform the bank of the dates of travel.
SecurLOCK Equip is a free mobile app that helps put you in control of your card. It gives you the ability to further protect yourself against fraud and unwanted account spending by allowing you to customize a number of alerts and control features. SecurLOCK Equip allows you to set up:
- Instant Transaction Alerts - Act instantly on real-time transaction alerts.
- Switch Card On/Off - Lock or unlock your card with a single touch. Set up auto-lock controls to lock your card automatically after a specified time or number of purchases.
- Location Control - Limit your card activity by location, either keeping your card active only if it's used near your current location or limit usage to a region on a map. Cards can also be turned on or restricted for international charges.
- Control Preferences - Set up merchant categories (grocery, retail, gas, etc.), transaction types (ATM transactions, online purchases, recurring charges, etc.) and set spend limits. Your controls can be set up according to your own unique spending behavior.
- Self-service - View your available balances, analyze spending and manage transactions by tagging and annotating them individually.
SecurLOCK Equip is available for both Apple and Android devices.
- Apple - iPhone, iPad, or iPod touch running iOS version 6.0 or later.
- Android - Devices running Android OS version 4.0 or later.